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How Ordering Works

Buying online should feel safe.

Wrong size, fabric that feels nothing like the photo, a confusing return process, paying and never receiving — we built this page to answer those worries directly, before you order.

The Short Version

Four Things We Fix

Size Help

Not sure which size? Message us your height or your usual size in any brand — we'll confirm before you order, free.

Know The Fabric

Full composition, GSM, and weave on every product — plus close-up shots so you know what you're feeling before it arrives.

7-Day Exchange

Wrong size on delivery? Message us within 7 days and we'll exchange it — simple, no back-and-forth.

Pay Mostly On Delivery

A small advance confirms your order — you pay the rest in cash only once it's in your hands.

1. Sizing

Not sure what size you are? Most people aren't.

Skip guessing your body measurements — lay a shirt that already fits you well flat on a table and measure it instead. The two measurements that matter most:

Armhole to Armhole Length
  • Armhole to ArmholeMeasure straight across the chest, seam to seam under both arms
  • LengthTop of the collar seam straight down to the hem

Compare those numbers to the size chart on each product page — that's a far more reliable match than guessing from S/M/L alone.

Already know your chest measurement? Enter it in inches and we'll suggest a starting size.

BrandCompared To RAWVEN Lifestyle
FabrilifeSame size (their M ≈ our M, L ≈ our L, and so on)
YellowSame size
EasySame size
Gentle ParkSame size
SailorSame size
UmbrellaSame size

These are approximate starting points, not confirmed fit comparisons yet — message us your usual brand and size and we'll double-check before you order.

Message us on WhatsApp with your height, weight, or your usual size in any other brand you own — we'll suggest the right size for you before you place the order, at no cost. This takes most of the guesswork out completely.

2. Fabric Hand-Feel

You can't touch a screen — so we show you everything else.

  • GSM (weight)Higher GSM = thicker, more structured. Lower GSM = lighter, more breathable
  • Composition100% cotton breathes best; cotton blends usually resist wrinkling better
  • Weave / FinishListed on every product — poplin, piqué, twill, etc. — so you know the texture before you buy

Every article in our fabric catalogue includes a macro close-up of the weave, not just a photo of the finished garment — so you can see the actual texture and construction, not just the color. We're extending the same close-up treatment to individual retail products.

For bulk, wholesale, and private label orders, physical fabric samples are available before you commit — request one here.

3. Returns & Exchange

Two clear rules — one for size, one for our mistakes.

Request an exchange or return within 7 days of receiving your order.

Ordered the wrong size for yourself? We'll exchange it for the correct size within the 7-day window — this covers size fit issues, not a change of mind. Item must be unused, unwashed, and returned with original tags and packaging.

If we sent the wrong size, wrong color, a defective item, or the wrong product altogether — return shipping is on us, and you can choose an exchange or a full refund.

  • 1. Contact usWhatsApp +880 1936-141276, email info@rawvenlife.com, or call — tell us your order details and the reason
  • 2. Keep it eligibleUnused, unwashed, original tags and packaging intact
  • 3. We arrange itWe confirm and arrange the return or exchange with you

Once we receive the returned item, refunds are processed within 2–3 business days — to your original payment method for prepaid amounts, or adjusted directly for cash-on-delivery orders.

We stand behind everything we make. If something's genuinely wrong on our end, we'll make it right — exchange, refund, or replacement, whichever gets you sorted fastest.

4. Payment & Delivery

You don't pay in full before you see it.

Confirm Your Order

Message us your size and delivery address — we confirm price and availability.

Small Advance

A small advance via bKash or Nagad secures your order and locks in your size.

We Ship It

Retail orders ship within 2–5 business days by courier.

Pay The Rest On Delivery

You pay the remaining balance in cash directly to the courier, once the parcel is in your hands.

Why an advance at all? It isn't a deposit on the product — it simply covers the courier's delivery charge, so we can confirm and dispatch your order without risk on either side. You pay for the item itself, in cash, only when it's in your hands.

Still have a question before you order?

Ask us anything — size, fabric, payment, delivery timeline. We'd rather answer it now than have you guess.

Prefer another channel?

We usually reply within a few hours during business hours, Dhaka time.